AFAQ Travel & Tourism is committed to quality and develop the global best tour experiences for our clients. We work with a special emphasis on each of the itinerary to personalize each program with individual taste and interests and ensuring that each of our clients is treated to quality service and an unforgettable experience when you are choose to visit any one of our programs.
Additionally, we aim to build a sense of trust with our clients, which we hope will encourage them to return again and again to use our services. An important part of this relationship is our commitment to operate our tours honestly and reliably from the beginning of the booking and planning process through the completion of the tour and beyond. We value your trust and are honored that you might choose us to help your vacation a memorable one. As a result, we make it a high priority to ensure the privacy and confidentiality of any personal information that you provide us. Please read the policy below to learn about our privacy practices. By using this website and our planning resources you are accepting the privacy practices described below.
Information We Collect From You :
We receive and store any information which you provide by using this website or through the booking procedure including your names, credentials, telephone numbers, email addresses, billing information (credit card numbers, cardholders ‘names, expirations dates, etc…). This information is required for us to move forward with the booking of travel, billing process and for completing other transactions.
Information from Other Parties and Travel Companions:
If you are making travel plans for persons other than yourself through our website and other booking procedures, we will also require personal information and travel information from your companions as a part of the booking and planning process. This is necessary in order to develop a travel plan that suites the needs of you and any others who may be traveling using our services. Please obtain consent from your companions and do the confirmation with us for any personal information from other parties that you are sharing with us while making the booking in order to avoid planning and travel difficulties.
When you use the website, we automatically collect some information about your computer and your use of the site. This may include your IP address, web browser software, referring websites, and the pages you visit on our site such as which of the trips viewed and what are the bookings made. This information is used to help personalize your experience and to improve the effectiveness of our online services.
How we use your information:
We use sensitive billing information (credit card numbers, cardholders’ names, billing addresses, etc…) in order to complete transactions for travel bookings. Other information you provide us will be used for the following purposes:
To provide you with the products and services requested, to provide you with booking conformation and updates, to manage your account (this includes processing of billing and notifying the contracted affiliates of whom, will be providing services to), to communicate with you, to respond to your questions and comments, to improve our services, our products, services and website, to notify you about future offerings that might be of interest, to customize your experience on the website and packages offered to you, to solicit information from you as follow up to your trip to help us improve our services, and to resolve disputes, collect fees, and solve problems.
We will also you your personal information to provide you with information about future products that we think might be of interest to you and to solicit input from you about how to improve our services.
With whom we share your information:
As a necessary part of providing the services that we offer on this website and our packages, we may share your personal information with certain third-party entities that provide some of the services that you will book through this website. These include hotels, activity providers, government departments, who will fulfill your travel reservations or provide the necessary approval to fulfill you reservations. AFAQ Travel & Tourism has authorized staff who will guide you through many of the activities when you do the booking through us, but we also use third-party contractors to provide accommodations and certain activities. In order to complete bookings, it is necessary that we notify them of your personal information and the personal information of your travel companions.
We may also share your information in the following circumstances:
• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, or our programs, our customers, or others; and in connection with our Terms of Service and other agreements.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. AFAQ Travel & Tourism take your privacy and confidentiality very seriously. In no circumstances, other than those outlined above, will any of your personal information be shared with other entities or third-parties.
How we protect your information:
Our goal is for you to feel confident using this website and the travel arrangements offered by us and we are committed to protecting the information we collect in order to engender such confidence. While no website is completely secure, we have implemented the best measures available to us in order to protect the sensitive information that you provide us with administrative, electronic, and physical security measures. Only those employees that are managing your account will have access to your personal information and only when they are performing business functions where this information is necessary they are using it. We have enacted the best Security software to encrypt your information while transmitting your personal information within our system and to other necessary users of that information. This software also employs firewalls and intrusion detection systems to prevent any breakdowns in the security of this site or access to your information by unauthorized persons.