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AFAQ Travel & Tourism Contract: { To Secure Your Payment}:

To secure your payment you must inform AFAQ Travel & Tourism of your request. On receipt of the request, our company representative will contact you to discuss and finalize the schedules and programs and the arrangements required by you and send you an itinerary for final confirmation. You must confirm the program details and pay the amount as per the rate card. Any additional requirements other than in the Schedule and program must be separately discussed and agreed and payment done towards that.

For online booking, the program, itinerary, location and rate must be read well and understood before making the online transactions.

All payments to be made in advance either by wire transfer or by net transfer through Paypal or Credit Card (Visa or MasterCard are accepted).

Amendments by the Client:

Amendments are considered at least one week prior to the commencement of the confirmed tour package. Any changes made to the original booking are strictly subject to availability. In case the revised request is not considered due to non-availability, the original booking only is considered.

For any acceptable changes in the original booking, the new rates and any administrative charges will be applicable. If an itinerary is confirmed and the full payment has been received and/or a voucher has been issued, no refund will be awarded.

Payment Policy:

Online reservation and payment facility is available. Reservations are done as “first come first serve” basis. However, reservation should be made as early as possible to book the desired holiday package in the desired schedules as listed by us in our official website and portals.

For any advance booking to be done for a tour package, 50% of the total payment to be made while booking and the balance 50% to be paid 1 week prior to the commencement of the tour program. All payments including advance to be made by bank / wire transfer or Paypal or can be sent via Western Union or paid using a credit cards (Visa or MasterCard). For all bookings, Payment should be received within 4 days of booking for the confirmation.

Payment by Credit Card Requirements:

All bookings are confirmed against advance payment. Any balance payment to be cleared prior to commencement of the tour program. The following documents are required to enable us process your travel services.

• A copy of your passport.

• A signed confirmation letter with the Terms of Travel of AFAQ Travel & Tourism, Oman allowing us to conduct the agreed tour packages for you.

Spot Payment:

For spot payment by credit card, according to our bank regulations, the following documents are required to enable us to charge your credit card for the agreed amount. These documents should be handed over by you or faxed or emailed by your agents to AFAQ Travel & Tourism or given to our representative upon the arrival at the airport. Otherwise, we will not be able to proceed with completing your request.

• A copy of both sides of your credit card with your self-attestation bearing your signature.

• A signed authorization letter to AFAQ Travel & Tourism, Oman allowing the withdrawal of the required amount from your credit card.

 

Cancellation:

Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.

The following scale of charges will be applied for cancelling any confirmed trip:

More than 40 days before your arrival: 15% of the deposit paid will be charged as a bank transaction fee.

Between 40 and 30 days before your arrival: 25% of the entire tour price will be charged.

Between 29 and 15 days before your arrival: 50% of the entire tour price will be charged.

Between 14 and 7 days before your arrival: 75% of the entire tour price will be charged.

Between 7 and 1 days before your arrival: 100% of the entire tour price will be charged.

Further, if you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:

A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a “No Show” for an existing/confirmed reservation.

Accommodation:

Unless otherwise stated, double room prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate as Single. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of booking and are subject to change without notice.

Flights:

Domestic Flights:

The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.

International Flights:

AFAQ Travel & Tourism can assist you with international flights if needed. Please pay in advance for the additional services and flights to be booked by AFAQ Travel & Tourism.

Responsibility:

AFAQ Travel & Tourism undertake all the responsibility for the booking and reservation of the Hotels and Travel Services. However, the Company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labour disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays of services from the provider, cancellations or changes made by any service provider or carrier or restaurant. No responsibility is accepted for any additional expenses.

Special Requests:

If the Client has any special requests, the same may be informed at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, the same will be provided at the best of our ability but not as a guarantee to fulfil that. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfilment of any special request.

Children Policy:

Under 2 years old: free of charge

Under 5 years old: 25% of total tour cost for an individual

Under 12 years old: 50% of total tour cost for an individual

All children above 12 or older are considered as adults.

If your tour package includes flights, an extra supplement as per airline policy for your child may apply.

Tipping:

Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

Complaints:

If you have any complaints during the tour packages, please notify the company (AFAQ Travel & Tourism, Oman) immediately because most problems can be solved quickly. If you feel that your problem persists call the CEO of the company while you are still on your tour.

Any complaint or suggestion after you return home, please feel free to write us to info@afaqtourism.com

Acceptance of the agreement:

The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all the terms and conditions and agree to abide by them.